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Terms & Conditions

TERMS & CONDITIONS AND TELECONSULTATION CONSENT

TERMS & CONDITIONS AND TELECONSULTATION CONSENT

Last Updated: May 18, 2026

Welcome to Dr. Arim’s Clinic ("we," "our," "us"). By accessing or using our website, services, programs, digital platforms, or teleconsultations (collectively, the "Services"), you ("Client," "User," "Patient," "you") agree to be bound by these comprehensive Terms and Conditions and Consent Form. If you do not agree to these terms, please do not use our Services.

1. Scope of Services & Eligibility

  • Lifestyle Management Optimization: Our platform connects users with qualified practitioners (the "Doctor") to help manage lifestyle diseases. Our approach focuses strictly on non-clinical lifestyle modifications, which may include customized dietary and nutritional guidance, structured exercise and workout regimens, and targeted supplementation recommendations.

  • Strict Age Limitation: Services are strictly limited to individuals between the ages of 18 and 50. Individuals under 18 or over 50 are entirely ineligible for enrollment.

  • Exclusion of High-Risk Factors & Pre-Existing Conditions: We do not accept or treat patients presenting with high-risk clinical pathologies or severe pre-existing illnesses. This includes, but is not limited to, any history or current diagnosis of Cancer, malignant tumors, severe organ failure, or other critical systemic disorders.

  • Patient Due Diligence: It is the sole responsibility of the patient to perform proper due diligence before issuing payment. You must review our listed criteria or contact our official support desk to verify if your specific baseline condition falls within our scope of lifestyle management. If intake forms, screening, or consultations reveal that an applicant falls outside the 18-50 age bracket or possesses an excluded pre-existing condition (such as cancer), services will be immediately terminated.


2. No Medical Advice Disclaimer

  • Lifestyle Management Only: While our services are provided by qualified professionals, the content, programs, and guidance provided through this website do not constitute traditional medical advice, clinical diagnosis, or traditional medical treatment. The Doctor does not provide acute medical care, emergency services, or pharmaceutical prescriptions. The focus is strictly on the holistic management of lifestyle-related conditions.

  • Consult Your Primary Physician: You are legally mandated to retain your primary clinical physician or specialized healthcare provider for all formal medical check-ups, prescription medication management, and physical evaluations. You should always consult your primary care physician before making significant changes to your diet, exercise routine, or supplement intake, especially if you have pre-existing conditions.

  • No Out-of-Pocket Product Coverage: All plan fees cover instructional guidance, structural protocols, and clinical consultation services only. The cost of any external products, including but not limited to prescription medications, over-the-counter drugs, and nutritional supplements, is completely excluded from all listed plans. It is the patient's individual responsibility to procure and purchase these items independently at their own separate expense.


3. Understanding the Limitations of Teleconsultation

By checking the consent box, you explicitly acknowledge and understand that:

  1. Online consultation is not always a replacement for in-person medical evaluation.

  2. Teleconsultation has inherent physical limitations because the doctor cannot physically examine you, directly check your vitals, perform bedside tests, or assess specific clinical signs that may be crucial for formal medical diagnosis.

  3. The doctor may advise an in-person visit, emergency care, specialist referral, laboratory tests, imaging, or hospital admission if required, and may refuse to continue online management if your condition is deemed unsuitable for teleconsultation.

  4. Diagnosis and lifestyle advice will be based strictly on the history, symptoms, documents, reports, images, and information provided by you. If you provide incomplete, false, outdated, or misleading information, the quality, efficacy, and safety of the advice will be compromised.


4. Emergency Disclaimer

Online teleconsultation is strictly not suitable for medical emergencies. In the event of emergency symptoms, you agree to immediately visit the nearest physical emergency department or call local emergency services. Emergency symptoms include, but are not limited to:

  • Severe chest pain or breathlessness

  • Fainting, loss of consciousness, sudden weakness, facial deviation, or speech difficulty

  • Severe abdominal pain, persistent vomiting, or severe dehydration

  • Severe allergic reactions or seizures

  • Suicidal thoughts or risk of self-harm

  • Blood in vomit or stool

  • High fever accompanied by confusion, neck stiffness, rash, or altered sensorium

  • Pregnancy-related emergency symptoms (such as bleeding, severe abdominal pain, or reduced fetal movements)

Dr. Arim’s Clinic and its practitioners are not responsible for any delays in emergency clinical care if you choose online consultation instead of seeking urgent, in-person medical attention.


5. Mandatory Recording of Consultations & Digital Records

  • Compulsory Electronic Recording: For legal compliance, mutual risk mitigation, safety, and quality assurance purposes, every single video call, audio interaction, or digital consultation between the Patient/Client and the Doctor is required to be fully recorded and archived by the Doctor and the clinic's secure database.

  • Informed Consent to Recording: By scheduling, paying for, and participating in an online consultation, you grant an absolute, irrevocable consent to the digital electronic recording of your visual, auditory, and written communications during the session.

  • Refusal of Consent: Any client who attempts to block, revoke, or restrict recording capabilities will face immediate termination of their session and account access.

  • Data Governance and Privacy: These recordings, along with your personal data (name, age, contact details, medical history, lab reports, and payment summaries), are handled with strict professional confidentiality. They are stored securely in compliance with data protection standards and will not be shared with third parties, except as required by law or explicitly for legal defense and dispute resolution purposes.


6. Formal Non-Refundable Fee Policy

By executing a financial transaction with Dr. Arim’s Clinic, you firmly acknowledge and agree that all fees paid are final, completely non-refundable, and non-creditable under any circumstances.

A comprehensive restriction on refunds is strictly necessary due to immediate digital capital distribution mechanics. The moment a transaction is initiated by a patient, the paid fees do not remain whole, nor do they transfer entirely to the attending Doctor. Instead, the total capital is systematically split, distributed, and permanently consumed across multiple third-party institutional and regulatory verticals, including:

  • Government statutory levies and value-added or service taxes (such as GST/VAT);

  • Third-party merchant processing fees and payment gateway operational commissions;

  • Digital platform security encryption, licensing, and cloud hosting infrastructure overheads;

  • Administrative processing allocations and booking reservation costs.

Because these distributed transaction fees are processed instantaneously and are completely irretrievable by our platform, refunds cannot and will not be authorized for any reason. This includes, but is not limited to, patient cancellation, dissatisfaction, scheduling conflicts, missed appointments, or immediate service termination resulting from a failure to satisfy the baseline eligibility criteria (such as being outside the 18-50 age bracket or possessing an excluded condition like cancer).


7. No Guarantee of Cure & Patient Obligations

  • Management vs. Cure: Chronic lifestyle illnesses are highly complex and multifactorial. The Doctor and Dr. Arim’s Clinic do not promise, warrant, or guarantee a "cure", total eradication, weight loss milestones, or permanent disease reversal. The explicit objective of our program is the long-term management and behavioral mitigation of your physiological well-being through non-clinical methodologies.

  • Adherence: Health outcomes depend fundamentally on your consistent compliance, personal discipline, and strict adherence to the agreed-upon diet, workout, and supplementation protocols.

  • Case Details for Education or Content: Your medical information, images, videos, reports, voice, messages, or testimonials will not be used for social media, marketing, or public content without your separate, explicit written consent.


8. Limitation of Liability and Technical Issues

  • Limitation of Liability: To the absolute maximum extent permitted under applicable legislation, Dr. Arim’s Clinic, its subsidiary entities, its directors, employees, and affiliated Doctors shall not be held liable for any direct, indirect, accidental, or consequential injuries, adverse reactions to supplements, or exacerbation of physical symptoms arising from participation in the lifestyle programs.

  • Technical Failures: Online consultation may be affected by internet failure, poor audio/video quality, device issues, power failure, or platform errors. If a technical issue occurs, the clinic reserves the right to shift to an alternative digital communication mode or reschedule the appointment based on operational feasibility.


9. Changes to Terms & Contact Information

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our website or services after changes are posted constitutes your absolute acceptance of the revised terms.

If you have any questions, wish to perform your pre-screening due diligence, or need to contact support, please reach out to us at:

  • Email: support@drarim.com

  • Phone: +919910723637

  • Address: Online